REIQ PRIVACY STATEMENT
The REIQ is committed to protecting the privacy of all customers who utilise our services. In order to ensure that we are consistent in this approach, the REIQ has adopted a Privacy policy to comply with the National Privacy Principles contained within the Privacy Amendment (Private Sector) Act 2000.
PRIVACY POLICY
The REIQ is the state's peak real estate industry body and takes its obligations under the Privacy Act seriously. This policy is written to ensure that we respect and keep safe all the personal information you may provide to the REIQ in any transaction you have with us.
Collection of Information
We only collect information from you that is necessary for what we do. For example, when you transact business with us, we will be asking you for your name, address and personal contact details so that we can ensure that we provide quality service that includes keeping you updated on industry related issues. We may use the information you provide to us to help improve the services we offer and to measure the interest shown in our services.
The REIQ undertakes to only collect information by lawful and fair means. This means we will never be unreasonably intrusive.
The REIQ monitors the REIQ website and customer usage. This enables us to make improvements to our sites and provide better on-line services to our customers..
The REIQ will provide all customers the opportunity to "opt-out" of receiving promotional material either electronically or in hard copy. "Opt-out" options will be included on all applications, enrolment forms and change of address notifications.
Use and Disclosure
Personal information is collected for the purpose of processing membership applications, enrolment in training courses, ordering of stationery and Realworks form impressions, processing advertisements for the REIQ property magazines, responding to your web enquiries, sending our promotional material on services, conferences and other functions, employment applications and processing of payments.
The REIQ does not provide any other commercial organisation personal details on any individual customer.
Data Quality
The REIQ endeavours to ensure that all data collected is accurate and well maintained. All computer access is password controlled and the REIQ has a policy to deal with security of information to ensure maximum protection of our customer's personal details.
Openness
Any customer who has furnished personal details to the REIQ will have the right to seek out the information we hold on them. The REIQ undertakes to respond to any customer enquiry regarding what information we hold, how we use it and where or how it is disclosed.
Access and Correction
Anyone who has provided personal information to the REIQ may access this information and issue corrections if necessary. The REIQ undertakes to ensure that any amendments to information are actioned in a timely and efficient manner. In most cases, you will be asked to verify your identity prior to personal information being disclosed. This ensures that information is only provided to the correct person and that the privacy of others is not undermined. All requests for information will be dealt with in a confidential manner and requests for access will in no way effect any commercial arrangements that may be in place between yourself and the REIQ.
Anonymity
Wherever practicable, the REIQ will allow any individual to seek out and obtain information in a confidential manner and without the need to identify themselves.
What to do if you have a Privacy Complaint
Our aim is to ensure that we treat all personal information with respect and care. However, should you have a complaint that relates to how we have collected or used the information you have provided on yourself, we would like the opportunity to remedy the problem.
The REIQ has a complaints register for this purpose, and all privacy complaints will be dealt with in a timely manner. Should you have a complaint, please address it to the CEO, REIQ at 21 Turbo Drive, Coorparoo DC, QLD 4151. In the unlikely event that the matter cannot be resolved between the REIQ and an individual, then the matter should be referred to the Office of the Federal Privacy Commissioner.
