Real Estate Shop - Category: Customer Service

Positively Outrageous Service
Author: T. Scott Gross

Through heartfelt and often humorous anecdotes, Gross provides examples of positively outrageous service in action that illustrate how cultivating over-the-top customer service can energize your business. His insights reach beyond gimmicks and giveaways to guide all aspects of business management.

Retail $34.95
REIQ Members $31.75

Hundreds of Real Estate Customer Service Ideas
Author: Ian Grace

Derived from 11 years of brainstorming Customer Service sessions in the USA, Canada, Australia and New Zealand, this 176 page book has around 3,600 ideas on sales and property management. Ian Grace first summarizes the essence of Customer Service excellence in his introduction. Then, he has included tips and his anecdotal experiences from around the world throughout - just look for the little 'highlighters'. It's the only book of its kind in the world - so make sure you get your copy today.

Retail $44.00
REIQ Members $40.00

How to KISS and Keep Your Customers and Kick the Competition
Author: Doug Malouf

Published and sold internationally another of our best sellers by Doug Malouf this book contains 88 hot tips for front line staff and forward-thinking management on how to deliver A1 customer service and create life long customers.

Learn how to:
- Use positive product knowledge
- Establish and maintain rapport
- Master demonstration techniques
- How to build customers trust

Retail $32.95
REIQ Members $29.65